Terms of Service

1. Use of the Website

You may use this Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable federal, state, or local laws or regulations
• Transmit unsolicited commercial communications (spam)
• Attempt to gain unauthorized access to any portion of the Site or its related systems
• Introduce viruses, malware, or any other harmful code
• Scrape, crawl, or harvest data from the Site without our express written permission
• Impersonate or misrepresent your affiliation with any person or entity
• Use the Site in a manner that could damage, disable, or impair the Site or servers

2. Use License

Permission is granted to temporarily access and view materials on the Site for personal, non-commercial use only. Under this license you may not:

• Modify, reproduce, or copy any materials without prior written consent
• Use any materials for commercial purposes or public display
• Attempt to reverse engineer any software on the Site
• Remove any copyright, trademark, or other proprietary notices
• Transfer materials to another person or mirror materials on another server

This license terminates automatically if you violate any of these restrictions. We may revoke this license at any time without notice.

3. Marketing Services — Scope and Engagement

Project Flow Solutions LLC provides digital marketing services including but not limited to search engine optimization (SEO), paid advertising management, web design and development, CRM setup and automation, content marketing, and social media strategy (collectively, "Services"). The specific Services, deliverables, timelines, and fees applicable to your engagement are set forth in a separate Statement of Work, Service Agreement, or Marketing Partnership Agreement executed between you and the Company.

In the event of a conflict between these Terms and a signed Service Agreement, the signed Service Agreement shall control.

4. No Guarantee of Results

IMPORTANT: The Company makes no guarantee of specific results from any marketing service. Digital marketing results — including but not limited to search engine rankings, lead volume, cost per lead, return on ad spend, website traffic, conversion rates, and revenue — vary based on numerous factors outside our control, including:

• Search engine algorithm changes (Google, Bing, etc.)
• Competitive activity in your market
• Your business's pricing, reputation, and ability to convert leads
• Advertising platform policy changes
• Seasonality and market conditions
• Your cooperation and timely provision of information and approvals
• Third-party platform outages or policy enforcement actions

Any projections, forecasts, or estimates provided by the Company are good-faith estimates only and do not constitute a guarantee or warranty of performance. Past performance for other clients does not guarantee similar results for your business.

5. Client Responsibilities

To enable us to perform Services effectively, you agree to:

• Provide accurate, complete, and up-to-date information about your business
• Respond to requests for approvals, content, access credentials, and feedback in a timely manner
• Maintain active accounts on all required platforms (Google Ads, Meta, etc.) and ensure adequate ad budget is funded
• Promptly notify us of any business changes that may affect campaign performance
• Comply with all applicable laws and platform advertising policies
• Ensure all content and materials you provide do not infringe on any third-party intellectual property rights

Delays caused by your failure to fulfill these responsibilities may affect campaign timelines and results. The Company is not liable for performance impacts resulting from client delays or non-cooperation.

6. Fees, Payment, and Billing

Fees for Services are set forth in your signed Service Agreement. Unless otherwise stated:

• Monthly retainer fees are due on the first (1st) day of each billing period
• Invoices unpaid after fifteen (15) days are subject to a late fee of 1.5% per month on the outstanding balance
• The Company reserves the right to suspend Services for accounts more than fifteen (15) days past due
• Ad spend is separate from service fees and is the sole responsibility of the client unless otherwise agreed in writing
• Setup fees, if applicable, are non-refundable once work has commenced
• All fees are quoted in U.S. dollars

7. Intellectual Property

Our Property

All content on the Site — including text, graphics, logos, images, audio, video, software, and the overall design — is the property of Project Flow Solutions LLC or its content licensors and is protected by applicable U.S. and international intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without express written permission.

Work Product

Upon full payment of all fees, work product created specifically for your business under a signed Service Agreement (such as ad copy, website content, and graphic designs created for your campaigns) becomes your property. Strategic frameworks, processes, templates, systems, software, and proprietary methodologies developed by the Company remain the sole property of Project Flow Solutions LLC.

Your Content

You represent and warrant that any content, images, logos, or materials you provide to us are owned by you or that you have the legal right to use and authorize us to use them. You grant the Company a non-exclusive license to use your content solely for the purpose of delivering the agreed Services.

8. Confidentiality

Both parties agree to keep confidential any non-public, proprietary, or sensitive information shared during the engagement, including business strategies, client data, pricing, and proprietary processes. This obligation survives termination of any service agreement. Neither party shall disclose confidential information to any third party without prior written consent, except as required by law.

9. Term and Termination

These Terms remain in effect for as long as you use the Site or engage our Services. With respect to service engagements, the term and termination provisions of your signed Service Agreement govern. In general:

• Either party may terminate a month-to-month engagement with thirty (30) days written notice
• Fixed-term agreements may be terminated early subject to the early termination provisions in your Service Agreement
• The Company may terminate Services immediately for material breach, non-payment, or client conduct that violates applicable laws or platform policies
• Upon termination, all outstanding fees become immediately due and payable

Sections of these Terms that by their nature should survive termination (including Intellectual Property, Confidentiality, Disclaimer, Limitation of Liability, and Governing Law) shall survive.

10. Third-Party Platforms and Services

Our Services may involve the use of third-party platforms including Google, Meta (Facebook/Instagram), LinkedIn, and other advertising and technology platforms. These platforms have their own terms of service and privacy policies that govern their use. The Company is not responsible for:

• Changes to third-party platform policies, features, or algorithms
• Account suspensions or ad disapprovals issued by third-party platforms
• Data practices of third-party platforms
• Service outages or technical issues on third-party platforms

We will notify you of material third-party changes that affect your campaigns and work to adapt strategies accordingly, but such changes do not constitute a breach of our obligations.

11. Disclaimer of Warranties

THE SITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

The Company does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. The Company does not warrant that any marketing results, rankings, leads, or revenue outcomes will be achieved.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROJECT FLOW SOLUTIONS LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR ANY SERVICE AGREEMENT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Project Flow Solutions LLC and its members, managers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site or Services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content or materials you provide to the Company.

14. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or any Service Agreement, the parties agree to attempt to resolve the dispute through good-faith negotiation. If negotiation fails, the parties agree to submit the dispute to non-binding mediation before pursuing any other legal remedy. Any legal action shall be brought exclusively in the state or federal courts located in Florida, and both parties consent to the personal jurisdiction of such courts.

15. Governing Law

These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with any signed Service Agreement, constitute the entire agreement between you and the Company regarding your use of the Site and Services, and supersede all prior understandings, representations, and agreements between the parties relating to the same subject matter.

18. Contact Us

If you have questions about these Terms, please contact us at: